Return and Refund Policy of Garden-Essence.shop
At Garden-Essence.shop, we are committed to ensuring the complete satisfaction of our customers. If you are not entirely satisfied with your purchase, our return and refund policy ensures a smooth and transparent process.
🔁 Returns
📆 Return Period
You have 30 days from the date of delivery to initiate a return.
📦 Product Eligibility
Products may be returned, opened or unopened, if they meet the following conditions:
In good condition
With all original tags, packaging, and accessories
Not visibly damaged or used beyond initial inspection
📌 How to Initiate a Return
To start a return, please contact our customer support team at contact@garden-essence.shop.
Include:
Your order number
A short explanation of the reason for the return
Our team will guide you through the steps.
🧾 Required Documentation
All returns must include the original receipt or proof of purchase.
📍 Return Address
All returns must be shipped to:
Garden-Essence.shop
Attn: Returns Department
37 West Reybold Drive, Middletown, DE 19709, USA
🚚 Return Shipping
Return shipping costs are the customer’s responsibility unless:
The item is defective, or
An error was made on our part during order fulfillment.
💳 Refunds
💰 Refund Processing
Once your return is received and inspected, you will be notified via email regarding the approval or rejection of your refund.
Approved refunds are processed within 14 business days.
💳 Refund Method
Refunds will be issued to the original payment method, unless otherwise requested.
🔄 Exchanges
To request an exchange, please contact our support team at contact@garden-essence.shop.
Exchanges are subject to stock availability. If the requested item is not available, a full refund will be issued.
❗ Exceptions
⚠️ Customized Products
Items that are personalized, engraved, or made to order are non-returnable, unless defective.
🛠️ Defective Items
Defective products are eligible for replacement or full refund, depending on your preference.
📜 Billing Terms & Subscription Disclosure
All purchases on Garden-Essence.shop are considered one-time transactions, unless otherwise explicitly stated at checkout.
Occasionally, we may offer subscription-based programs as part of special promotions, contests, or limited-time offers. In these cases:
Subscription details will be clearly disclosed before checkout
You must explicitly opt-in to activate the subscription
Subscriptions can be cancelled at any time according to the terms provided
Billed as: All charges will appear on your bank statement as:garden-essence.shop
📞 Contact Us
If you have any questions about this Return and Refund Policy, feel free to contact us:
📧 Email: contact@garden-essence.shop
📞 Customer hotline: +1 650-434-6382
🏢 Company: Nexus TechnoLogic INC
📍 Address: 37 West Reybold Drive, Middletown, DE 19709, USA
🌐 Website: www.garden-essence.shop
We’re here to assist you and provide the best possible shopping experience! 🛍️