Shipping Policy – Garden-Essence.shop
Thank you for visiting and shopping at Garden-Essence.shop. Below are the details regarding our shipping policies and procedures.
1. Shipping Origin
All products are shipped from our primary fulfillment center:
Garden-Essence.shop
37 West Reybold Drive
Middletown, DE 19709
United States
Some items may ship directly from partner warehouses for logistics optimization.
2. Order Processing Time
Orders are processed within 1 to 3 business days after order confirmation.
Orders are not shipped on weekends or holidays.
In times of high demand, slight delays may occur. If so, we’ll notify you by email.
3. Shipping Times and Delivery Estimates
| Destination | Estimated Delivery Time |
|---|---|
| United States | 5–10 business days |
| Canada | 7–15 business days |
| Europe | 8–18 business days |
| Australia & New Zealand | 8–18 business days |
| Rest of the World | 10–20 business days |
⏱️ Delivery estimates are calculated from the shipment date, not the order date.
4. Shipping Confirmation and Tracking
Once your order ships, you will receive a Shipping Confirmation email with tracking number(s).
Please allow 48–72 hours for tracking information to become active.
5. Shipping Costs
Standard shipping is free, unless stated otherwise during checkout.
Expedited shipping options may be available at additional cost, displayed at checkout.
6. Partial Shipments
Orders with multiple items may be shipped in separate packages to ensure faster delivery.
Each package will have its own tracking number.
7. Customs, Duties, and Taxes
Garden-Essence.shop is not responsible for any customs duties, taxes, or other fees imposed during international shipping.
These charges are the responsibility of the customer.
8. Delivery Issues
If your tracking number shows “delivered” but you haven’t received your package:
Check with neighbors or building reception
Verify your shipping address
Contact the shipping carrier directly
Contact us at contact@garden-essence.shop within 7 days if the issue remains unresolved
9. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information.
We are not liable for packages shipped to incorrect addresses.
Re-shipping fees will apply in such cases.
10. Lost or Damaged Packages
We are not responsible for packages once they have been picked up by the shipping carrier.
If your item arrives damaged, contact us immediately at contact@garden-essence.shop and provide clear photographic evidence of the damage.
11. Unclaimed or Refused Packages
Packages that are refused or remain unclaimed may incur return and/or reshipping fees, which are the customer’s responsibility.
❓ Questions?
📧 Email us at: contact@garden-essence.shop
We’re here to help and ensure your shopping experience is smooth and enjoyable! 🌿